According to a recent report, the claims agent handling the FTX bankruptcy case, Kroll, experienced a cybersecurity breach on August 25 that exposed a wide range of sensitive customer data. This revelation contradicts FTX’s previous statement, which downplayed the severity, claiming only “non-sensitive” data was compromised.
Details of the Breach
Contrary to initial reports, the leaked information includes email and mailing addresses, account numbers, unique bankruptcy identifiers, and account balances. Moreover, customers’ phone numbers and specific claim details were also reportedly exposed.
Kroll Data Leak Urgent
Kroll email (25 Aug) saying that name, address, email address, and the balance in FTX account was leaked
On Kroll’s Q&A they state the information leaked is the above +
FTX account no., Unique ID and Phone numbers
Creditors Please be Safe pic.twitter.com/HaYhttZLAs
— Sunil (FTX Creditor Champion) (@sunil_trades) August 30, 2023
Immediately after the incident, FTX assured its users that Kroll did not maintain passwords and that FTX’s systems remained unaffected. Consequently, they temporarily froze affected accounts within the claims portal.
Kroll’s response was swift, alleging they had “contained and remediated” the situation, emphasizing its resolution. However, they’ve also issued a warning. Given the leaked data, users should be vigilant for scam attempts. These scams might appear legitimate, leveraging the stolen details to deceive.
Shortly after this incident, several FTX users reported receiving phishing emails. These emails, masked as official communications from Kroll, testify to the breach’s severity.
Background on FTX’s Troubles
FTX, once a prominent crypto exchange, filed for bankruptcy last year. Moreover, the company faced accusations of an inside job after a massive $400 million hack. The following investigation by the U.S. Department of Justice further tarnished its reputation.
Legal proceedings concerning this bankruptcy have been extensive and costly, amounting to $32.5 million in February alone. Consequently, this drawn-out process and the recent data breach have eroded trust in the exchange.
Additionally, while the situation at Kroll might be stabilizing, customers are advised to exercise extreme caution as FTX and Kroll try to mitigate the damage and protect affected users. However, with already compromised information, the onus falls on individual users to remain vigilant against fraudulent activities.